Jedi Mind Tricks for Work and Home
Program - MC-SHRM General Meeting 7:45*AM-9:00AM (*Registration 7:30AM-7:45AM)
Presented by: Cindy Jennings, CTS - Vice President - Carlton Staffing
Have you ever started a conversation with someone that went downhill quickly and you didn’t know why it happened or how to get it back on track? What about dealing with an angry client who cannot seem to be satisfied? Or how about that coworker that keeps saying “It’s fine” when we know it’s NOT!
During this interactive session, we will introduce a human behavior theory which can be used to establish better outcomes from challenging conversations.
Participants Learning Objectives:
- Identify which emotional ego states you will encounter in discussions
- Examine how to identify the ego states in yourself and the other party
- Learn how to neutralize conflict and confrontation during the conversation
Implementing what you learn during our session will lead to more productive, less emotional conversations in the workplace and beyond.
Cindy Jennings, CTS— As Vice President of Carlton Staffing, Cindy is responsible for the recruiting and professional development of internal staff, overseeing service delivery, program development, quality and compliance. She serves as an internal consultant and coach for management, sales and operations staff. Cindy also designs and conducts training programs to reflect the ever-changing market and has been privileged to be a guest trainer at several clients. She has over 33 years of staffing industry experience spanning sales, operations, management and training. Cindy is an active member of HR Houston, SHRM, the Texas SHRM legislative committee, and is a volunteer mentor in the American Staffing Association’s Mentor Match program. She has presented programs at SHRM chapters throughout Texas.
To Learn more about Cindy Jennings, visit: www.carltonstaffing.com